Operating history across
I clarify ownership, fix broken handoffs, and build the systems that keep work moving, so you can stop being the person every decision depends on.
Six years embedded with founders across media, MSP, finance & professional services.
Most founder-led companies route everything through one person. My job is to redraw that map, so work moves through owners, not through you.
Every decision waits for one person.
Nothing waits on you to move.
Demand is up, but the operation still runs on memory, messages and your personal involvement. Work gets stuck between people. Decisions wait for you. More revenue creates more coordination instead of more capacity.
Not a deck of recommendations. A working operation your people can actually run.
Priorities, owners and decisions are visible. No one waits to be told what matters or who has it.
The business handles more work without adding every new task to your calendar.
Important work follows a documented process instead of depending on the right person remembering.
You get a real read on the operation, and your attention goes where it actually changes the outcome.
Map the team, workflows, tools, bottlenecks and the decisions slowing execution. You leave with a clear picture of what's actually in the way.
Create the SOPs, dashboards, automations, handoff rules and operating routines the business is missing, tested before anything goes live.
Run the weekly rhythm, coordinate the work, and make sure the system holds up in practice, not just in a document.
Not capability statements. What was breaking, what I changed, and the number that moved.
returned to the CEO every week
Calendar, vendors and lead tracking all ran through one person. I documented the workflows, assigned owners and built the follow-up system.
reporting turnaround
Rebuilt CRM data integrity, authored the SOP library and tightened leadership reporting. The team finally trusts the numbers.
missed releases since taking the wheel
Built the full episode pipeline from recording to publish and coordinated production across time zones. Cadence, not a scramble.
An operations manager keeps the machine moving. I help decide what the machine needs, build it, and lead it until the team can run it with confidence.
Start where it hurts most. Each one can grow into the next.
A focused engagement for one broken workflow, team, handoff or reporting problem. Fast, contained, measurable.
Start here →SOPs, CRM structure, dashboards, automation and a weekly rhythm your team can actually use, built and documented end to end.
Build the system →Ongoing fractional COO leadership for a business that needs an operator inside the work, not just a plan on a shelf.
Discuss ongoing support →Good operations should make people more capable, not more controlled.
I care about clear standards, useful documentation, and systems that make it easier for good people to do good work, without waiting for permission at every step. The goal is never process for its own sake. It's a business that keeps its standards when you're not in the room.
Outside work I train early and play competitive basketball. It's where I learned that standards matter because they make good performance repeatable.
Jeremy quietly runs the entire backend of our media brand: episodes, guests, publishing. Zero missed releases since he took the wheel.
He rebuilt our CRM and wrote the SOPs we should have had years ago. Reporting that used to take a day now takes a glance.
Jeremy ran my calendar, vendors and lead tracking like a true chief of staff. He bought back ten hours of my week, every week.
I take ownership of how your business runs: the weekly leadership cadence, KPI dashboards, team accountability, processes and the systems underneath them. You stay on vision and growth while I make sure execution actually happens.
An ops manager keeps the machine moving inside a system someone else designed. I decide what the machine needs, build it, lead the people running it, and report at the leadership level, until the team can run it without me.
We start with the bottleneck. A focused conversation about the messy handoff, the reporting you can't trust, or the process everyone works around, and we figure out what needs to change first.
Yes, hands-on across HubSpot, Zoho, GoHighLevel, ActiveCampaign, ClickUp, Notion, Zapier and most tools with an API. We start exactly where you are. No rip-and-replace unless it genuinely helps.
Where it actually pays. I automate the repetitive follow-up, reporting and data entry that keeps your team busy without moving the business forward, built around your process, not bolted on top of it.
A focused SOP or dashboard sprint lands in days. CRM and automation buildouts go live in one to two weeks. Embedded engagements show visible accountability shifts within the first month.
Bring me the bottleneck, the messy handoff, or the process everyone keeps working around. We'll figure out what needs to change first, whether or not we end up working together.